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Frequently asked questions

Inflation Tips

For a step by step inflation guide click here

Inflations Tips:

  • We all know that more is more… however when it comes to inflating your pool that isn't exactly the case. Over inflating your pool will cause too much pressure on the seams and joins.
  • During the first use of your pool, it's normal to have wrinkles or creases in the inflated rings (and to also not be perfectly round). 
  • The Vinyl material that is used in the construction of our pools is a malleable product that will stretch slightly over time from the weight of the water from inside your pool.
  • We recommend using a 240V/12V air pump to inflate your pool, we have them for purchase here.
  • Avoid high pressure inflators or compressors. 
    Where should I setup my pool?

    Placement tips: 

    • You should place your pool on a flat, even surface, clear of any debris or sharp objects.
    • Uneven surfaces will case the water to pool to one side - not in a good way. This can tear seams.
    • Prolonged exposure to direct sunlight can fade the printed design on your pool and that would be a very sad affair so we recommend keeping your pool in a shaded spot (think suns mart).
    • Warm sunlight will also soften the vinyl, leading to a misshaped pool, torn seams, and broken dreams.
    • If not on grass then we also always recommend using a tarp or mat for extra protection underneath your pool
    How do I clean my pool?

    Empty and clean me after each use 

    • Stagnant water can harbour some germs so we recommend to clean it out each and every use 
    • An environmentally friendly detergent, warm water and soft cloth or sponge will do the trick 
    • Do not use any strong chemicals including bleach to clean your pool
    Where do I store my pool?

    Always pack me away

    • We always recommend packing up your pool after use, Safety First!
    • Emptying the Pool should always be done using the drainage plug. 
    • Lifting or moving a full pool can cause rips and tears in the vinyl, no muscles needed here! 
    • We use our drained out pool water on the garden or lawn. Your plants will also enjoy a few buckets 
    • Wipe off any excess water, fold your pool up, pop it back inside your pool envelope and pack it safely away.
    What do I need to know about pool safety?

    You need to know everything about pool safety.

    • Children have drowned in portable swimming pools.
    • Ensure active adult supervision at all times.
    • Do not leave children unattended or unsupervised in or around the pool, always keep them within arms reach.
    • Pool fencing laws apply to all of our pools, consult your local government authority for fencing requirements.

    See our detailed safety page here.

    I've sprung a leak, what do I do?
    • The thicker material our pools are constructed from makes them more durable to ensure that we minimise any blow outs.
    • If you do spring a leak we also have complimentary repair kits included with your pool upon delivery.
    • If however you cant locate yours, or need a replacement repair kit, please email hello@poolbuoy.co and we will send you out a complimentary repair kit.
    Do we offer international delivery?

    At the moment we offer shipping to Australia, New Zealand and Singapore, but are working on expanding our reach so please get in touch with us on your location.

    Stay up to date on when this happens by joining our mailing list.

    What materials are Pool Buoy pools made of?

    All of our pools are made from a NON-TOXIC heavyweight vinyl that is phthalate, BPA and lead free to ensure all the nasties are removed and they are safe for the kiddies and the big kids alike. 

    For more details on our products please check our product info page here

    Can you confirm you have received my return?
    • We aim to process returns within 2 working days of receiving them back to our warehouse.
    • You will be notified by email once the return is complete.
    • We suggest sending return parcels via registered post, including a signature on delivery, this will allow you to track your parcel at every stage of delivery, including when we receive it.
    • Should you have any queries about your return, please feel free to contact our Customer Service team via email.
    How long will it be before I get a refund?
    • Once we receive your item(s) back, our returns department will inspect and restock the goods.
    • When our returns department have done this, an automated refund is generated on our system.
    • Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days.
    • When returning your products please remember to include your original invoice, without this it may delay your refund.
    Who pays for return postage?
  • If you are returning an item for a refund we will refund due to a change of mind you the the cost of the item only and not the original delivery cost.
  • Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
  • Why have you not refunded the original delivery charge?
  • If you are returning an item for a refund due to a change of mind we will refund the cost of the item only and not the original delivery cost.
  • Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
  • How long will my order take to arrive?

    Shipping times will vary depending on your location, our orders are dispatched from our warehouse located in Melbourne, Australia.

    We do not guarantee your parcel will arrive within a set time frame and the above is a guide only. If you wish to receive your order by a certain date please get in touch with us to discuss this possibility. 

    Australia

      • Please allow 7-10 working days for your order to arrive when using standard shipping or up to 5 working days for the express shipping option.

      New Zealand

      • Please allow 9-15 working days for your order to arrive.
      Can I collect my order?
      Yes you can! Please refer to our shipping info page to see your options for collection.