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Returns

Returns

 Not what you were after?


If you have a change of heart or your item is not as you expected, then you are welcome to return your product to us subject to the following terms:

  • The receiver must notify Pool Buoy within 7 days from receipt of goods with an intent to return. To do this please just drop us an email on hello@poolbuoy.co
  • The item/s must be in all their original packing, including all box and packaging, and be in new/unused condition. We will not accept product returns without all of the original packaging.
  • All costs to return the item/s to Pool Buoy must be paid by the customer. We recommend using registered post with tracking to ensure your goods reach us. All returns remain the property of the customer until received back to us.
  • Once Pool Buoy has received your return item/s we will inspect the goods to ensure they are in an unused/new condition. Pool Buoy reserves the right to refuse any return that do not meet our inspections.
  • Once a return has been approved by Pool Buoy, we will process a full refund minus any freight charges applied to the original order total.


  • Damaged On Arrival

    If for any reason you believe that your goods have been damaged in transit please contact us within 24hrs from receipt of goods on hello@poolbuoy.co.

    Please include your order number and detailed images depicting the damage.

    Defective Products

    Pool Buoy will offer a product exchange or refund for products found to be defective within 30 days of purchase due to a manufacturing defect.

    This warranty is valid only for defects deemed a manufacturing defect, and does not cover any damages or defects caused by normal wear and tear or misuse of the product.

    If you believe your item is defective please email hello@poolbuoy.co the following details:

  • Order number
  • Reason for defective claim
  • Imagery to support your claim
  •  

    If you have any questions in relation to our returns or warranty policy please contact hello@poolbuoy.co