Delivery

Unfortunately due to major congestion within all freight carrier networks, significant delays in the delivery of your parcel may occur. 

Although we try our best to accurately convey all relevant information to our customers we unfortunately cannot guarantee any delivery dates at this time.

Shipping

Free Shipping on orders over $149.00

Standard Shipping $10.00

Express Shipping $15.00

Our orders are fulfilled from Melbourne, Victoria.

Shipping times may vary depending on your location, however please allow 7-10 working days for your order to arrive when using standard shipping or up to 5 working days for the express shipping option.

We do not guarantee your parcel will arrive within a set time frame and the above is a guide only.

If you wish to receive your order by a certain date please get in touch with us to discuss this possibility. 

* To qualify for our Free shipping promo a minimum spend of $149.00 is required

** Please note that due to Covid-19 there may be delays in the arrival time for your order.

ORDER TRACKING

Once your order has been shipped you will receive tracking details for your parcel. It is the buyers responsibility to track the delivery.

All parcels require a signature on delivery unless requested otherwise.

When an authority to leave is requested by you at checkout, you acknowledge that Pool Buoy will not be liable in any way for a loss or damage to your parcel once delivery has been made.

 

INTERNATIONAL ORDERS

Pool Buoy offers standard shipping to New Zealand at a flat rate of $30.00 or Express Shipping at $45.00.

Pool Buoy offers free shipping to Singapore. 

New international shipping locations are opening up soon so please check in with us and let us know! 

* Please note that all customs, taxes, import duties, brokerage fees, or any additional charges by your local government are the responsibility of the recipient. We are not responsible for these fees in any way, as we do not receive any of this money. Duties and taxes vary by country and by order, so we are unable to estimate the cost. Please contact your customs office or local post office for that information.

Pick Up 

If you would like to collect your order in person, please select the Pick Up option at checkout.

Once your order has been picked and packed you will receive an email notification to advise that your order is ready for collection (usually within 4hrs).

Orders are available for collection from our studio located at:

5/62 Fallon St, Brunswick, Vic, 3056

Orders will be available for collection during our standard business hours:

Monday - Friday

9am - 4pm

If you are wanting to collect your order asap please give us a call to discuss your options on 0491717109 or email at hello@poolbuoy.co 

 

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